OBLIGATIONS OF THE CALVADOS CLUB:
CALVADOS CLUB is obliged to provide the traveler with the services of the same content and quality as stated in the reservation (program) and is also obliged to protect the traveler’s rights and interests, in accordance with the current rules and regulations of the Republic of Croatia and fair business practices in the travel industry.
CALVADOS CLUB is obliged to keep all acquired information about the traveler private and safe, and shall not disclose his/her address, destinations, travel schedule, his/her payments nor the names of his/her travel companions to third parties, without his/her prior consent or unless required by law.
OBLIGATIONS OF THE TRAVELER:
The Travel Contractor/traveler is obliged to provide CALVADOS CLUB on time with all data necessary for the realization of the travel program, and to inform CALVADOS CLUB about all the facts concerning traveler’s health condition, his/her habits and such, that might jeopardize the course of the travel (if the traveler is on special diet, or if he/she suffers from a chronic disease etc.).
The traveler is also obliged to observe the rules of conduct in the hotels and in the catering objects and to cooperate in good faith with the CALVADOS CLUB representative and the service providers. In case of non-compliance with these obligations, the traveler is liable for all damage incurred.
RESERVATION AND PAYMENT PROCEDURES, PAYMENT DUE DATES:
The contract is considered binding and the reservation confirmed after the initial payment is made. The exact amount of the initial payment and the payment plans are defined in the Special Travel Terms and Conditions.
For every reservation, the traveler will be issued the Confirmation Letter with the description of all the services, and also the Special Travel Terms and Conditions. For matters not defined in the Confirmation Letter and the Special Travel Terms and Conditions, the General Business Terms and Conditions apply.
CONTENT OF CONTRACTED SERVICES:
The details of every reserved program, information about the accommodation and all other services, and also information about the number of travelers, are included in the Confirmation Letter.
The accommodation offered in the programs is described according to the official categorization of the respective country valid at the moment of the publication of the program. Nourishment, comfort and the other services provided by the hotel are supervised by the local tourist boards, and the standards of accommodation and services are different and not comparable. CALVADOS CLUB does not take responsibility for any verbal or written information differing from the description of the services and the facilities in the published programs which were obtained from a third party.
MODIFICATIONS OF THE CONTRACTED SERVICES:
CALVADOS CLUB retains the right to change the day or the hour of the departure in the event of the flight timetable changes or other unexpected circumstances, as well as to change the course of the travel in case of the change of the travel conditions (flight timetable changes, the security situation in the country, natural disasters and other circumstances which are beyond the control of CALVADOS CLUB), and according to the current international traffic rules and regulations.
CALVADOS CLUB shall perform all the program obligations completely and as described, except in the event of force majeure. In that case, CALVADOS CLUB will offer an alternative solution. If that solution is impossible to perform as well, CALVADOS CLUB kindly asks their partners to accept that CALVADOS CLUB is not obliged to provide the services outside of these conditions of the reservation.
The traveler/the Travel Contractor has the right to cancel the travel arrangement at any time prior to the start of travel. If the traveler cancels the travel arrangement, CALVADOS CLUB will retain the following amounts from the full package price (unless stated differently in the Special Travel Terms and Conditions):
For the hotel accommodation services only:
- According to the Special Travel Terms and Conditions
For the “Tailor-Made Programs” (Package tours created specifically according to the traveler’s interests and preferences):
- Up to 45 days prior to the service: 20 % of the total service price
- 45-30 days prior to the service: 30% of the total service price
- 30-21 days prior to the service: 50% of the total service price
- 21-0 days prior to the service or a no-show: 100% of the total service price
For the transfer services:
- Up to 72 hours prior to the service: 0 % of the total service price
- 72 to 48 hours prior to the service: 30% of the total service price
- 48 to 24 hours prior to the service: 50% of the total service price
- 24 to 0 hours prior to the service or a no-show: 100% of the total service price
For the private excursions and the tailor-made excursions:
- Up to 31 days prior to the service: 10 % of the total excursion price
- 30 to 22 days prior to the service: 30 % of the total excursion price
- 21 to 15 days prior to the service: 50 % of the total excursion price
- 14 to 0 days prior to the service or a no-show: 100 % of the total excursion price
For the private motorboat transfers:
- Up to 8 days prior the service: 0 % of the total service price
- 7 - 3 days prior to the service: 30% of the total service price
- 72 to 24 hours prior to the service: 50% of the total service price
- 24 to 0 hours prior to the service or a no-show: 100% of the total service price
All necessary travel documents will be delivered to the traveler/the Travel Contractor or directly to the service provider in time (vouchers, airplane tickets, written notices, and such) according to the General Data Protection Regulation.
CALVADOS CLUB advises travelers to purchase: travel cancellation insurance, insurance from the risk of accident and illness while on travel, insurance from the risk of damage and loss of baggage, voluntary health insurance while traveling and staying abroad, and insurance from the expenses for the assistance and return to the place of departure in case of accident or illness. Aforementioned insurances can be purchased directly from the insurer or through CALVADOS CLUB, in which case CALVADOS CLUB acts only as a mediator. Calvados Club will familiarize the clients with content and general terms of quoted insurances for all organized package tours.
CALVADOS CLUB certifies, in accordance with the law, to have paid the Guarantee fund insurance in case of insolvency for the package tour and related travel package as well as responsibility insurance that may be caused to the client by unfulfilled, partially fulfilled or mischievously fulfilled obligations for the damage related to package tour.
Quoted insurances are applied if Calvados Club is the organizer of the package tour and related travel package – in this case the traveler will have all needed information on insurer and the method of exercising rights in Confirmation Letter.
TRAVEL DOCUMENTATION, VISA-RELATED, CUSTOMS AND FOREIGN EXCHANGE REGULATIONS, HEALTH INFORMATION:
Travelers are obliged to comply with all visa-related, customs and foreign exchange regulations of the countries they travel through and in which they are staying. If the travel cannot be continued because of the violation of the regulations by the traveler, all costs and consequences will be defrayed by the violator himself/herself.
Travelers are obliged to have valid travel documents (passports, visas and such). Invalid travel documents leading to the cancellation of the travel shall not have any harmful consequences for CALVADOS CLUB. If the travel documents are lost or stolen during the travel, the cost of issuing the new ones shall be borne by the traveler himself/herself.
Details on visa regulations as well as other information related to travelling to the particular country can be found here:
For Slovenia – http://www.mzz.gov.si/en/entry_and_residence/
For Bosnia and Herzegovina – http://www.mvp.gov.ba/konzularne_informacije/vize/Default.aspx
For Kosovo – http://www.mfa-ks.net/?page=2,87
When travelling to Croatia, Slovenia, Bosnia and Herzegovina, Monte Negro, Serbia, Macedonia, Albania and Kosovo no particular vaccinations are required.
PERSONAL DATA PROTECTION:
Traveler gives his personaloluntarily. Traveler's personal data are required for realizing requested service and will be used for further mutual communication (eg. letter of intent, payment instruction, service delivery notice).
CALVADOS CLUB commits that personal data will not be transferred outside of country nor be given to the third party other than partners which participate in realization of the requested service (e.g. accommodation, airline, carrier).
Personal data will be stored in our database accordingly with Personal data protection rulebook.
Calvados Club’s internet sites may contains links to other websites (eg Facebook, Instagram, hotels, airports, weather forecasts). Accordingly, we warns and encourage users to consider that CALVADOS CLUB can not be held liable for the privacy of the mentioned Internet Sites. Therefore, we encourage users to read the Privacy Statement of each Internet site they access.
Cookies enable CALVADOS CLUB to collect statistical user behavior data on the CALVADOS CLUB websites (for example, in which parts of the Internet page users stay the longest and the shortest), the Internet browser (e.g. Internet Explorer, Opera, Safari, Google Chrome, Firefox) and so on.
The cookies are a small set of data sent from the CALVADOS CLUB websites server to the user's computer, and serves as an anonymous identifier. Cookies are also used to make it easier to navigate through the web pages (e.g. you do not have to re-enter your registration data each time). Cookies are not used to access user data or to track user activity when leaving the CALVADOS CLUB websites.
FILING AND RESOLVING COMPLAINTS:
The traveler is obliged to report any complaint he/she might have to CALVADOS CLUB without unnecessary delay and taking into consideration the circumstances. If the traveler raises a complaint regarding a non-compliance that he/she establishes during the travel service, CALVADOS CLUB is obliged to resolve this nonconformity in appropriate manner and as soon as possible; if possible considering the content of nonconformity and if this correction won’t cause disproportional expenses.
If the immediate resolving is not possible, the traveler can file a written complaint no later than 8 days after the completion of the travel.
CALVADOS CLUB shall confirm without delay and in written the receipt of the complaint and respond within 15 days of the receipt.
CALVADOS CLUB will be resolving only complaints with causes that could not have been eliminated on the spot. While the procedure of resolving is in course, the traveler waives the right to have any other person or judicial institution mediate on his/her behalf, as well as to provide any information to the media. The maximum amount of compensation per complaint may reach the amount of the claimed part of services, but it may not include the services already used, nor the entire package amount.
Although CALVADOS CLUB believes that in case of any possible complaints the traveler will be satisfied with the solution provided by CALVADOS CLUB, the traveler can submit a suggestion to the notified bodies and initiate the procedure for alternative solution of consumer disputes in accordance with the law that regulates alternative solutions of consumer disputes.
In an unlikely case of a lawsuit, the law of the Republic of Croatia will be applicable and the competent court will be the court in Split.
CALVADOS CLUB Travel Agency Ltd.
LUXURY & EXPERIENTIAL TRAVEL DMC
21000 SPLIT, GUNDULIĆEVA 4, CROATIA
OIB: 71481743857, VAT: HR71481743857
Tel: +385 21 49-49-49, Fax: +385 21 49-49-44
Split, March 4, 2019